Privacy Notice
This is our Privacy Notice. In it you can find all the information you need about how we use your personal data.
Who we are
TES Bailey Ltd and group companies.
What data do we collect?
We may collect and process the following data about you:
We record your name, postal and email addresses, telephone number(s) and contact preferences when you enquire on our website or when you book a service. Any customer making a booking for you as a client or recommends you as a customer may also provide us with your name, phone number and email address.
If you pay for goods and services by card we record your payment card details. If you pay your service and other fees by direct debit we keep a record of your bank details.
If you use our website we record information about the URL you came from, your device’s IP address, your browser type and information about where your device is located.
If you contact us we may keep a record of that correspondence and any comments and responses you submit via surveys the blog and our feedback system.
If you are involved in an incident on site due to an activity we are undertaking, we will record details of the incident.
We use your feedback to improve our services and to assist us in dealing with any query you may have.
We do not provide your information to any other company.
Special categories of data
We may process information about your health to comply with our obligations under health and safety law. On the rare occasion the processing is to provide a service to you, we will always ask for your explicit consent.
How Long We Keep Your Information
We keep the information that you provide or that we collect only for as long as we need to in line with the reason it was collected.
Updating Your Marketing Preferences
We may use your personal information to provide you with marketing information about our products and services such as newsletters, product updates, surveys, company announcements and invites to events that will be of interest to you.
You can opt out of receiving marketing messages at any time by following the unsubscribe links located within any electronic communication from us or by contacting us at info@tesbailey.co.uk.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links To Other Websites
Our website or blogs may contain links to other websites of interest from time to time. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.
Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Your Rights
You have the right to make a request for a copy of the personal data that we keep about you or to correct the details that we hold about you. We will respond within one month.
You have the right to ask us to erase your personal data under certain circumstances.
You have the right to ask us to stop processing your personal data where the processing is based on our legitimate interests. This does not include processing which is in line with our Terms and Conditions of service, for example payment processing. If we believe we have a legitimate reason for processing your personal information including for the defence of any legal claims we may decline your request.
If you would like to know what personal information we hold about you, or would like us to correct the details we hold about you, you should via the contact us page or by writing to info@tesbailey.co.uk.
You maybe asked for proof of your identity (such as a copy of your passport or driving licence) and asking to see your personal information or asking us to correct the relevant information. You will have to give us enough information so we can identify the personal information you have asked to see or have corrected. We do not have to respond to your request until you have given us the information we need. We will contact you within one month of your request or, where we have asked for further information to identify you, within one month of receiving such information.
If your request is by email from the address that we hold for you we will respond by email to that address, likewise if the request is by letter.
Under certain circumstances, for example if we decline your request to stop processing, you have the right to ask us to restrict the processing of your personal data.
Your Right To Complain
If you are unhappy about how your personal data is being processed you should raise your concern with us first in writing or to info@tesbailey.co.uk. If you are not happy with the way that we deal with your concerns you can contact the Information Commissioner’s Office (ICO) at
Telephone: 0303 123 1113
Changes to this privacy notice
We may update this Privacy Notice at any time. Any such changes will be posted on our website. If you continue to use our services after we have changed this Privacy Notice, the updated version will apply. This Privacy Notice was last updated 3rd March 2020.
Contacting us
All questions, comments and requests regarding this privacy policy should be addressed to the data protection manager: TES Bailey Group; info@tesbailey.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
ICO Registration: ZA793968